Showing posts with label customer experience. Show all posts
Showing posts with label customer experience. Show all posts

Saturday, March 11, 2017

7 Tips for Selecting the Right Translation Provider and Making It a Positive Experience

“It is the task of the translator to release in his own language, that pure language that is under the spell of another, to liberate the language imprisoned in a work in his recreation of that work”

 Are you taking your business worldwide? You are if you own a website on the internet. Technology has allowed for the adoption of international transactions, and it is important that your web content, and all customer oriented documents, such as brochures and user manuals, are accessible and readable in other languages so that your company can reach a wider audience. Conducting business internationally is within your reach, with the simple implementation of translation services.

Translation services are becoming extremely popular in today’s global market, as it helps in cutting across language barriers and interacting with people in other countries. As with any service, a thorough investigation and research prior to choosing a translation company will benefit you in many ways and ensure a positive and successful experience.

     Set expectations with the translation company
It is important for them to understand who your target audience is, and what type of document you are having to translate. E.g. translating a brochure or website content for a niche market requires a different set of translation skills as opposed to translating an installation manual
     Check the capabilities of the translation house
     Quality Control
Ensure that the company houses a translator, and an editor (a qualified linguist) who proofreads to document for errors. Obtain a guarantee that multiple revisions are included in the service until satisfaction in the document is delivered
     Conduct a test translation
Send a paragraph or two to several translators/translation companies for a mock translation prior to committing to a specific translation house. This “test” translation is a way to demonstrate the quality of their work. The review of the work should be conducted by one who is fluent in the foreign language, fully understands the industry terminology, and knows the target audience.
     Verify prices and deadlines
Most companies charge per source word. Obtain a few quotes before making your selection. Verify that the company you choose can meet your deadlines, including formatting the final document and translating the image descriptions.
     Check the availability of the translator
Once you have chosen the specific translator house, ensure that your documents will be worked on by the specific translator who conducted the trial testing.
     Create a glossary of industry related key terms
This offers guidelines and saves all parties time when translating and proofreading. When receiving the translated document, review it to ensure that industry related terminology, style, document layout, look and feel are identical to the original text.


Finding the right translation provider that can reliably deliver high-quality translations can be a daunting task. Take the time to check them out as this will save you time, money and headaches.  If you are unable to do the translation work yourself, think twice before outsourcing the work as it can be more harmful for your business than beneficial if not done correctly. Most importantly, you will want to insure that you are working with a full-service company that offers quality work, multiple language translations, and offers superb customer-client relationships. Ultimately, those are key!


* Quote by Walter Benjamin

Tuesday, May 3, 2016

A Marketer's’ First Measure of Success


“People don't care how much you know until they know how much you care”
Theodore Roosevelt

Customer Satisfaction. It is now, and should always have been the marketers’ first measure of success, as it is the most important principle of marketing a business successfully.

Marketing has now entered the "age of the customer", where customers have more information, choices, and power than ever before. The “customer experience”, the culmination of all brand and customer interactions, now matters more than
anything.
When customers interact with a brand, they expect consistency. They expect their interactions across any channel to be the same. This demonstrates to them that the company that they are dealing with really knows and understands them. They develop a "connection" and loyalty to that company.

Marketing teams have shifted their mindset and tactics from marketing at customers, to focusing on creating a cohesive customer journey, from beginning to end. If we truly put customers at the center of our thinking, we connect the heart of the business to the heart of the consumer, and that is the connection that is resilient and hard to break . It is the connection marketers and customers pursue.
image courtesy of http://www.foresee.com

In 2016, as Digital Media is declared "the King", the "customer experience" is considered the crown jewel of marketing, and both are now shaping the pace for the profession. Predictive intelligence tools such as Salesforce are making it easier for marketers to track customer behavior and use insights to create highly personalized interactions. By collecting customer data in real time, these marketers apply what they know about individuals to tailor the customer experience.

To ensure success in the future, companies must redirect all tactics, both internal
and external towards customer satisfaction. They should implement corporate wide regulations in all units and departments to align in the same vision, creating the ultimate customer experience.

*Data derived from State of Marketing Report, 2016, Trends and insights from nearly 4,000
marketing leaders worldwide